Frequently Asked Questions

We believe that it is always better to shop around. We help you to compare and understand what is on offer, make you choice and purchase online. All in one seamless operation and all within 15 minutes.

It can be complicated, yes. We have tried to make it as simple as possible by breaking down the products into their component parts – we call these Comparison Factors. On our quotes page we explain each Comparison Factor to you.

Simply enter your details and click to see your quotes. We display the quotes along with details of the products and the Thumb Score. You select the product you prefer and pay by credit card.

It will take only a few minutes to enter your details. Once you have the quotes will be displayed instantly.

For each Comparison Factor we award a Thumb to the product or products that offer the widest coverage. The Thumb Score is the total of these Thumbs.

Not necessarily. All Thumbs are not equal and you should consider what is most important for you. For example, if you like off-roading then a Thumb in that category may be much more important than in others. The interaction between the price of a product and the Thumb Score is a proxy for value for money but cannot be definitive. Our aim is to give you enough information to make an informed decision.

Our insurers have different turnaround times ranging from 2 hours to 2 business days. We display this information when we show you the quote so you know exactly what to expect.

Either scan the document or take a picture with your phone and email it to yourself. Save the document to a place you can remember on your computer. Press the "browse" button on the website and select the document.

We hope so. Keep checking in with us regularly to see our news.

We have no immediate plans but we may consider this. Why not email us with your suggestions?

You might be. But you might not be. You might be paying way too much. Your car dealer or bank probably works exclusively with one insurance company. At ServiceMarket you enter your details just once and we give you a range of options.

Policies are sold by Continental Insurance brokers. BTM FZ LLC operates and markets the website on behalf of Continental. Our aim is to create a transparent marketplace. We simply show and explain the products to put you in a position where you can make an informed choice.

Click on "my page" at the top of the screen. From "My Page" you will be able to view your policy and see details of how to contact your insurance company.

No, you could just type btm.ae if you prefer. You could also simply bookmark our site.

The clue is in the name. Here you will see all the details of products you have purchased from us. You can also use the page to manage your insurances by manually entering the details of products you purchased elsewhere.

Please go to the contact us section or simply email us at support@servciemarket.com.

Great! Thank you! Please go to the contact us section or simply email us at support@servicemarket.com.

Absolutely not. In fact we do not even have them. Your payment is processed via a payment gateway. We get a message back saying that you have paid - we never see your details.

We don’t think you will. If you do find the same product (with the same terms and conditions) for a lower price, we will refund you the difference and give you 5% off your renewal.

Your quotations will remain valid for 30 days (or until the policy start date you specified, whichever comes first). You can retrieve your quotes at any time by clicking "My Quotes" on the home page.

Yes. All car insurance quotes that we provide are for comprehensive cover meaning that you are insured against various damages to your own car as well as damages to other cars and the general public resulting from possible accidents while driving.

Agency repair is an optional feature that might be provided with a certain quote. If this option is provided (value "Yes" is displayed in Agency Repair column on comparison table), it means that your car will be repaired in the manufacturer’s authorized workshop in case of an accident. If this option is not provided, the insurer will choose the garage that will repair your car. The agency repair option is typically provided for newer cars (up to 2 years since first registration).

The access is the amount that you will have to cover yourself for each claim. As an example, if you have an excess of AED 500 on your policy and have claimed a damage repair for AED 2'500, you will need to pay AED 500 for this claim while your insurer will pay the remaining AED 2'000.

Yes. The registration period of your car is 12 months but the Traffic Authorities in the UAE grant you a one month grace period to complete the annual registration of your car. Your insurance is valid for 13 months to cover this grace period. However when buying your new policy, it is best to choose a start date well in advance of your previous policy's expiry date as you CANNOT renew your car registration before the start date of your NEW policy even if you buy the new policy in advance.

Yes, you can buy insurance for a newly purchased car. We will ask you to provide a copy of your dealership quotation instead of your vehicle registration card in order to issue your policy.