Payments Policy

Modes of Payment

The Site accepts payment by cash or through Visa or Mastercard debit and credit cards for its products and services. Services booked via the Site are also governed by the terms and conditions of respective merchant service providers.

Paying for Services

PAYMENT DEDUCTION

Users are charged once our service partner has confirmed that the service has been delivered. The Company will not seek the confirmation from the user that the service has been delivered before processing a payment.

One-off Frequency Bookings
For bookings made with a one-off frequency using a prepaid method (Credit Card, Debit Card, ApplePay, GooglePay, Tabby), the user’s card will be reserved with the session amount and the final charge will be processed once the service is completed and confirmed by the partner. 

Recurring Frequency Bookings
For bookings set on a recurring frequency, the payment will not be charged upfront. Instead, the charge will be processed only after each service is completed and confirmed by our service partner.

MULTI-CURRENCY PRICED TRANSACTION

The displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt. Where VAT or optional extras apply, the transaction amount will be shown to the user as “Total to pay”.

PAYMENT CONFIRMATION

The Site user will receive payment confirmation by email on the email address given at the time of order, through a notification sent in an app, or both. The confirmation will be sent after the payment has been processed as soon as practically possible.

PAYMENT REFUNDS

Should the Company, based on the delivery confirmation of our service partner, charge a user whereas the service was in fact not delivered, the Company will refund the full amount to the user. It is the responsibility of the User to bring such cases to the attention of the Company by emailing support@servicemarket.com within 24 hours of the due date of the scheduled service.

Any other refunds including those listed above will be made as credits to the users registered account on ServiceMarket or onto the original mode of payment, as may be deemed appropriate by the Company.

Cancellation Charges

Users who book services on the website/app can manage their bookings through the website or mobile app by logging into their account. It is possible to change the dates, time or the specific requirements of any given service, provided it is done so reasonably in advance before the start of the booked service.

Failure to provide sufficient notice when cancelling or changing services may result in cancellation fees being charged to the user. These fees are governed by the Cancellations Policy and maybe amended from time to time.

By booking the services on the Site you agree to abide by these policies and agree to pay any applicable charges. The Company reserves the right to use any legal means it may have at its disposal to recover such charges or to deny further use of the Site’s Services to the user, as it may deem necessary.

Cancellations & No-Show Policy

If a cancellation or change request is made less than 6 hours before the service start time, it will be considered a late cancellation.

If a customer is not present at the location during the scheduled time and the service cannot be delivered, it will be treated as a No-Show.

In such cases Cancellation Penalty charges will apply. Such charges will depend on the type of service booked.

HOW CHARGES APPLY

Any applicable cancellation charges will be communicated to the Customer at the time when the request for cancellation or changes is made.

• Charges are deducted at the time of cancellation in case of a late cancellation and for late changes at the time of completion of the delivery of the service.
• Charges for No Shows are applied once the Company is notified by its partner suppliers.
• If your booking amount was charged/reserved on your card at the time of booking creation, and cancellation is made 6+ hours in advance, the full amount will be released back to your card or wallet.
• If your booking amount was charged/reserved on your card at the time of booking creation, for late cancellations and no-shows, the pre-authorized amount will be fully or partially captured, as per the Cancellation Policy (the cancellation charges have been listed below) and the remaining amount (if any) will be refunded back to your card or through the original payment method.

Charges will be communicated at the time of cancellation and confirmed via email or app notification.

CANCELLATION POLICY