Frequently Asked Questions

ServiceMarket is the leading online marketplace for home services in the Middle East that helps residents book over 35 different services online as well as compare quotes. On ServiceMarket, you can also compare ratings and read customer reviews of each service provider to make an informed decision. Founded in 2013, ServiceMarket has since grown to eight cities in the Middle East, with plans to expand in the MENA region and beyond.

ServiceMarket provides an easy, fast and hassle-free way to find and book vetted home services online. We partner with trusted and licensed professionals, all of whom are thoroughly vetted to make sure you get the highest quality service. They are also reviewed and rated by customers. You can book services with instant confirmation at fixed rates. Some of the home services can be booked for the same day with a notice of just four hours. ServiceMarket also offers live customer service every day of the week.

ServiceMarket only partners with reputable service providers who follow industry standards when training their staff. This means that qualified professionals will carry out the service at your home. Not only do they have the know-how to take care of the required task properly but will also be able to bring the necessary supplies and equipment if requested.

You can easily book a service in 4 simple steps:

1. Tell us how long you would like the professionals stay. 
2. Schedule a date and time.
3. Share your location and contact details.
4. Confirm the booking! You will pay after the service has been completed.

You will receive an email once we have connected you with a home service provider. We will also send reminders leading up to your appointment.

You can choose to pay for the service using a credit card online or with cash once the task has been completed. If you opt to pay with a credit card, you will only be charged after the service has been carried out. We will also notify you through the app and via email.

Yes. You will have the option to cancel or modify your booking up to 24 hours before the service starts. If you cancel or change your booking less than 24 hours in advance of the booking, then you might have to pay a late cancellation/modification fee.

Your bookings can be tracked and managed through our app, which can also be used to view the details and request modifications. If you’re using the website, bookings can be tracked under the Account section.

To provide better value to you, ServiceMarket offers many special discounts. You can view the complete list of currently available promo codes along with details on how they can be used to book home services at discounted rates here. 

Once you complete our short online form and share details and requirements, your information will be sent to vetted companies. At least three quotes from selected companies will be sent to you within 24 hours. You can then hire the most suitable company after comparing the quotes and reading customer reviews. You may also skip the quote process and book your service directly for select services.

For some complex services such as moving, the ServiceMarket team will call you first to understand your request a bit better (such as the volume of your move, your budget, and your specific requirements). We then collect your personalized quotes from up to 5 companies, and send them to you.

No. Our service is free to all our customers. Once you have received your personalized quotes, you have the freedom and flexibility to select a service provider that best suits your needs and purchase their services when you need it.

You will receive quotes from around 3 to 5 companies.

• For household services such as painting, handyman, and pest control, we recommend that you submit your request 3-5 days in advance.
• For complex services like moving, storage, and car shipping that have a longer lead time, we recommend that you submit your request 2-3 weeks in advance to make sure your desired service provider is available on that date.

If you want to keep track of your quotes, just log in and check out “My Quotes”.

After the service has been completed, you can directly pay the service provider.

• We are a one-stop destination for everything around your home.
• We are local. Our suppliers are part of the communities they serve and our customer care is based in Dubai.
• We allow you to browse our partners, compare reviews and prices before committing
• We do not sell your data to other companies.
• We strive for a personal touch to ensure you get your quotes on time, and enjoy the level of service you deserve.

Besides helping you get the best rates for the level of service required, comparison shopping can also make it easy for you to find the most suitable company that has the expertise and resources to carry out the service properly. Consider getting free quotes from multiple service providers and compare them not just in terms of rate but also all the services that will be provided.

We collect customer reviews in two ways. Most of our reviews come from online submissions from ServiceMarket customers. Some reviews are gathered through customer satisfaction calls conducted after service has been delivered. We ask customers to rate companies based on their overall satisfaction with service quality, professionalism, and value for money.

Reviews are a way for the ServiceMarket user community to learn from the experience of others when selecting a service provider. In the interest of maintaining a rich, unbiased source of market information, we adhere to the below principles when handling reviews.

Reviews posted on ServiceMarket are:

1. Authentic, first-hand accounts of a service experience
2. About a company listed on ServiceMarket
3. Submitted by customers who have used our site to request a service
4. Free from profanity and threatening language
5. ServiceMarket reserves the right to remove a review at any time if it violates our review policy.

We verify each review personally, so please allow 2-5 days for your review to be posted.

We value your privacy. Your personal contact information will only be used by ServiceMarket and the companies you select to communicate your personalized quotes.

We may contact you from time to time for the following things:

1. To collect a review on the service provider you hired
2. To collect feedback on our services
3. To inform you of new services and promotions available on our site

If you are receiving any unwanted emails from ServiceMarket or one of the service companies, please email us at info@servicemarket.com